Your privacy is our priority. This document clearly explains how my96 collects, uses, stores and protects your personal information as a member of our online casino platform in Malaysia.
Six core principles that underpin how we handle your personal data.
All your personal data and financial transactions are protected using 256-bit SSL encryption technology. Your information cannot be accessed by any unauthorised party during transmission or storage.
My96 does not sell, rent, or share your personal data with third parties for marketing purposes. Your information is used solely for platform operations and regulatory compliance.
As a my96 member, you have the right to access, correct and request deletion of your personal data. Data-related requests can be submitted to our support team at any time.
Your data is stored on servers protected with encryption and strict physical security measures. Access to internal data is restricted to authorised personnel on a need-to-know basis.
My96 operates transparently in every aspect of data use. We keep members informed about the purposes of data collection and do not use your information for any purpose not stated in this policy.
The my96 Privacy Policy is aligned with the Personal Data Protection Act 2010 (PDPA) Malaysia. We ensure all our data handling practices comply with applicable legal requirements.
My96 is an online casino platform operating under the domain https://my96.win and provides digital entertainment services to registered members in Malaysia. We care about your privacy and the security of your personal data — this is not merely a legal obligation, but part of the trust you have placed in us.
This Privacy Policy explains in detail how my96 collects, stores, uses and protects your personal information. This document is prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and applies to all users who access or register on our platform.
By using the my96 platform, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request account closure and data deletion.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy my96, forming the comprehensive agreement between you and our platform.
My96 collects several categories of personal data to ensure the platform operates smoothly, securely, and in compliance with legal requirements. The data we collect is divided into three main categories:
In certain cases, my96 may receive additional information from third-party identity verification service providers used for KYC purposes, or from payment processors we engage to handle your financial transactions.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | Account verification (KYC) |
| Contact | Email, phone number | Communication & notifications |
| Finance | Bank account number, e-wallet | Deposits & withdrawals |
| Technical | IP address, device type | Security & fraud detection |
| Usage | Game logs, transaction history | Compliance & responsible gaming |
Personal data collected by my96 is used strictly for legitimate and transparent purposes. We do not use your information for any purpose other than those stated here:
Marketing: my96 will only send you marketing communications if you have given explicit consent during registration. You may withdraw this consent at any time through your account settings or by contacting our support team.
My96 upholds the principle that your personal data belongs to you. We do not sell or disclose your information to third parties for commercial purposes. However, there are limited situations where data sharing is necessary:
My96 works with selected and trusted service providers to operate the platform. These include KYC verification service providers, licensed payment processors, licensed game providers, and cybersecurity and infrastructure providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
My96 may need to disclose your personal information to authorities or regulatory bodies where required by applicable law, including for financial crime investigations, fraud prevention, or by valid court order.
My96 continuously invests in the best security technologies and practices to ensure your personal data is always protected from both external and internal threats. The security measures we implement span multiple layers of protection:
All communications between your browser and my96 servers are encrypted using the latest TLS protocol, ensuring your data cannot be intercepted in transit.
Two-factor authentication (2FA) is available for all my96 accounts, adding an extra layer of security to protect against unauthorised access.
Automated threat detection systems monitor platform activity around the clock to identify and respond to any intrusion attempts.
Sensitive data is stored in encrypted form within protected databases. Passwords are never stored in plain text — only salted hashes are retained.
While my96 takes every reasonable step to protect your data, no system can guarantee 100% absolute security. If you suspect any suspicious activity on your account, please contact our support team via live chat immediately.
My96 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and understand how members interact with our platform. Understanding cookies will help you make more informed decisions about your browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintaining login status during active sessions | Expires when the tab is closed |
| Preference Cookies | Saving your preferred language and display settings | Up to 12 months |
| Security Cookies | Detecting suspicious login attempts | Up to 30 days |
| Analytical Cookies | Understanding platform usage patterns (aggregated data only) | Up to 24 months |
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality, particularly login session persistence and your personal preferences.
Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have certain rights regarding your personal data held by my96. We fully respect these rights and provide straightforward mechanisms for you to exercise them:
You have the right to request a copy of your personal data held by my96 at any time.
If your data is inaccurate or outdated, you have the right to request an immediate correction.
You may request data deletion when you no longer require our services, subject to legal retention obligations.
You have the right to object to data processing for direct marketing purposes at any time without providing a reason.
You may request your data in a structured, machine-readable format for transfer to another platform.
You may request a restriction on how your data is processed while a dispute or review is in progress.
To exercise any of the above rights, contact the my96 data protection team via live chat or our support email. We will process your request within 14 working days from the date of receipt.
My96 retains your personal data for as long as your account is active and for the required period following account closure to fulfil legal obligations, resolve disputes, and enforce our agreements.
Once the defined retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered by any party.
The my96 platform may contain links or integrations with third-party services such as game providers and payment processors. Please note that the my96 Privacy Policy applies only to data we collect and process directly.
Each third-party game provider or service integrated with our platform maintains its own privacy policy governing how they handle your data within the scope of their services. my96 is not responsible for the privacy practices of these third parties; however, we only partner with providers that have strong security and compliance track records.
We recommend reading the privacy policy of each third-party service you use through the my96 platform to understand how your data is handled on their end.
My96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or technological developments. Any amendments made will be published on this page with the latest update date.
For amendments that are substantial or material — such as changes to how we use your data or your rights — my96 will notify you via your registered email or in-platform notification at least 14 days before the amendment takes effect.
Last updated date of this Privacy Policy: January 2026. We recommend you check this page periodically to ensure you are always aware of the latest applicable privacy terms.
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, the my96 data protection team is available to assist you at any time.
Available 24 hours a day, 7 days a week. The fastest way to get immediate assistance and clarification on your data privacy.
Contact us at [email protected] for written requests regarding your personal data. Response within 14 business days.
For more information regarding the platform's terms of use, please refer to Terms and Conditions ours. For support related to responsible gaming, visit the Responsible Gaming ours.