At my96, we believe great entertainment starts with smart control. This page outlines our commitment and the tools we provide to help you play safely, mindfully, and responsibly at all times.
Online casino gaming is a form of entertainment — just like watching a movie, going to a concert, or playing sports. But like any form of entertainment, it requires proper boundaries to keep it enjoyable and prevent it from becoming a burden.
My96 takes our responsibility to every member seriously. We don't just provide a gaming platform — we provide a safe, fair, and transparent environment so you can play with peace of mind, free from concerns about your personal and financial security.
Gambling problems can affect anyone, regardless of background. It's not a sign of weakness — it's a health issue that can be managed with the right support. That's where my96 stands by you: providing the tools, information, and support you need before things get more serious.
Our Responsible Gaming Policy is more than a document — it is an active practice integrated into every aspect of the my96 platform, from the registration process through to every gaming session you have.
All my96 self-control tools can be activated directly from your account settings. No lengthy process, no interrogation — control is in your hands.
Six key features we provide to help you play wisely
Set deposit limits that suit your financial situation — daily, weekly, or monthly. Once the limit is reached, the system will automatically block additional deposits until the limit period expires. Limits can be reduced immediately, but increases require a 72-hour waiting period for added protection.
Control how long you play each day. The my96 system will send you a reminder when your time limit is almost reached, and will display a clear notification once the limit has been met. This feature helps you maintain a healthy balance between entertainment and daily life.
Need a short break? Activate a cooling-off period from 24 hours up to 6 weeks. During this period, your account will be fully blocked from any wagering activity. Your wallet balance stays safe and can be withdrawn at any time, even during the break.
For those who need a longer break, the self-exclusion feature lets you block your account for 6 months, 1 year, or permanently. During this period, you will not receive any marketing promotions from my96. This is our serious commitment to your well-being.
Set the maximum loss amount you are comfortable with in a day, week, or month. Once the loss limit is reached, my96 will automatically end your gaming session and prompt you to take a break. This ensures you never exceed your own financial means.
Receive regular reports on your gaming activity — including total time played, total deposits, and a wins/losses summary. Reports are sent to your registered email weekly or monthly depending on your settings, helping you make an objective assessment of your play habits.
All my96 self-control tools are designed to be easily accessible without complicated procedures. Follow these simple steps:
Access your account via the Login button at the top of the page. Enter your username and password.
Click on your profile icon in the top right corner, then select "Account Settings" from the dropdown menu.
In the settings, look for a dedicated tab labelled "Responsible Gaming" or "Self-Control".
Choose the type of control you want, enter the limit value or time period, then confirm the change. Limits take effect immediately.
You will receive a confirmation email confirming that your limit or control feature has been successfully activated on your my96 account.
Can't access settings? Contact the my96 support team via 24/7 Live Chat — we'll help you activate any control tool within minutes.
Recognise the early signs before a problem grows. If you find yourself experiencing any of the following, it may be time to use the control tools or seek help:
Answer these questions honestly. If you answer "Yes" to 3 or more questions, we encourage you to reach out to support.
Have you ever played longer than you originally planned?
Have you ever used money meant for other needs (bills, food, rent) to gamble?
Do you feel the need to increase your bet amounts in order to get the same level of excitement?
Have you ever hidden your gambling activity from your loved ones?
Has gambling caused problems in your personal relationships, employment, or finances?
Have you ever tried to stop or cut back on gambling but were unable to?
Do you gamble to escape from stress, depression, or life problems?
Have you ever borrowed money or sold something to fund your gambling?
Do you feel anxious, irritable, or uneasy when you try to cut back on gambling?
If you answer "Yes" to 3 or more questions, we strongly encourage you to use my96's self-control tools or contact our support team for further guidance. Acknowledging that there is a problem is the single most courageous first step you can take.
My96 partners with multiple channels to ensure you get the support you need.
Our support team is available 24 hours a day, 7 days a week. Discuss your concerns confidentially and without any judgement.
Send your enquiry or self-control request to [email protected] to be processed within 24 business hours.
Local non-governmental organisations provide free counselling and support services to individuals and families affected by problem gambling.
My96 VIP members can contact their personal account manager directly for immediate assistance with game control settings.
Are you concerned about a family member or friend who may have a gambling problem? The most effective thing you can do is speak with them openly and without judgment.
Contact the my96 support team on their behalf — we can provide guidance on how to help your loved one get the support they need. Their identity and personal information will be kept strictly confidential.
My96 has a strict policy to protect vulnerable individuals, including those under 18 and anyone undergoing treatment for addiction. All accounts require age verification through a rigorous KYC process.
We also support national exclusion programmes — if your name appears on any recognised gambling exclusion list, my96 will fully comply with that directive and close your account immediately.
This is not a promise on paper — it is a real practice we carry out every day
All new members must complete a KYC process to verify they are 18 years of age or older. No exceptions without valid document verification.
All games on my96 use a random number generator (RNG) that has been audited and certified by an independent body to ensure fairness in every round.
The my96 system actively monitors gameplay patterns that indicate risk. If concerning signs are detected, our team will reach out to you proactively.
We do not send promotions to members who have activated control limits or are in a cooling-off period. Your wellbeing matters more than sales.
You are free to withdraw your account balance at any time, including during a cooling-off period. Your funds always belong to you and can be accessed without any additional conditions.
All responsible gaming interactions are fully confidential. Your information is not shared with any third party without your consent.